Questions 1-4

To: All Customers From: Olivia Reed, Store Manager Subject: Update to Returns and Dress Code Guidance Dear customers, Thank you for choosing Velvet & Co. We want to remind you of a few important points about purchasing and returning clothing. Returned items will be inspected and (1) _____ by our returns team within five working days. Items that show signs of wear cannot be accepted for a full refund. When shopping in our stores, we recommend that you (2) _____ garments before you buy; this helps ensure the correct size and avoids unnecessary returns. For online orders, please check the size guide on each product page — many brands differ in measurements. We (3) _____ a formal dress code for in-person fittings last year to maintain a professional atmosphere during private appointments, and this remains in effect for client-facing visits. If you need help with an exchange or have questions about sizing, please contact customer services at help@velvetco.com. When emailing us, (4) _____. Kind regards, Olivia Reed Store Manager