Questions 1-9

📝 Transcription M: We need to set up the new intranet in the office so teams can share documents and receive notifications—have you scheduled the rollout? W: It's been pushed back; the vendor found a bug in the notification module, so rollout is now next Monday. M: Okay. Will users get training on how to use the spaces and the document-sharing features? W: Yes, there'll be a 30-minute training session tomorrow at 11 a.m., and the usage rules will be emailed to all staff. W: I received a customer complaint: an online order arrived with a damaged lamp and the customer wants a refund. M: Did they request a return or an exchange? W: They asked for a refund and said they'd send photos. Our return policy allows refunds within 14 days for damaged items. M: Let's offer a prepaid return label and process the refund once we receive the item. M: I'm going to be late this morning; my train was canceled, and the road to the station is backed up with a huge traffic jam on the M5. W: Oh no—how late will you be? We're starting the 9 a.m. client call. M: I should be there by 9:30 if the next train runs; otherwise I'll join by phone from the station. W: If you're delayed, call reception and they can move you to the video line and inform the client. ───────────────────────────── Question 1 Where is this conversation most likely taking place? (A) At a hospital (B) At a train station (C) At an office (D) At a restaurant Question 2 What change do the speakers mention? (A) They will stop using notifications (B) The intranet rollout has been canceled (C) Training for users has been canceled (D) The rollout has been postponed to next Monday Question 3 When is the training session scheduled? (A) Tomorrow at 11 a.m. (B) Next Monday at 11 a.m. (C) Tomorrow at 3 p.m. (D) Today at 11 a.m. Question 4 How would you describe the man's attitude toward handling the complaint? (A) Indifferent (B) Helpful and proactive (C) Annoyed and dismissive (D) Angry Question 5 What are the speakers mainly discussing? (A) Website maintenance (B) A customer complaint about a damaged online order (C) Shipping rates for international orders (D) A new product launch Question 6 According to the conversation, what does the return policy state? (A) No refunds for damaged items (B) Refunds are allowed only with a receipt within 30 days (C) Only exchanges are permitted within 7 days (D) Refunds are allowed within 14 days for damaged items Question 7 What does the woman suggest the man do if he's delayed? (A) Wait at home until the next train (B) Take a taxi immediately (C) Call reception so they can move him to the video line (D) Cancel the client call Question 8 What is the relationship between the two speakers? (A) They are coworkers (B) They are family members (C) They are a customer and a clerk (D) They are strangers Question 9 Why does the man tell the woman about the traffic and canceled train? (A) To explain that he'll be late for the client call (B) To book a replacement train ticket (C) To ask for directions to the station (D) To complain about public transport reliability