Questions 1-9

📝 Transcription M: Hi, Laura. Just to confirm, the renovation starts next Monday; we'll replace the kitchen cabinets, rewire the living room, and apply for the building permit this week. W: Good. The earliest permit inspection is two weeks out, so if we start on Monday we'll need temporary scaffolding and we'll have noisy work for about three days. M: That's okay. How much will the temporary scaffolding cost, and can you ensure parking access for the delivery truck? W: Scaffolding is $250 for the week. I'll reserve the loading bay for Tuesday morning and send you the revised quote today. W: Hi, this is Sophie from QuickBite support. I'm calling about your late delivery from last night. M: Oh good, thanks. The driver left cold food and the wrong order; I received a salad instead of the burger combo, and it arrived 40 minutes late at my apartment. W: I'm sorry. I can issue a full refund and offer a $10 credit. Would you like me to process that now? M: Yes, please refund the order and apply the credit to my account. Also, could you tell me if drivers can call before arriving? It would help. M: Did you see the flyer about the weekend sale at Riverside Mall? Some stores open earlier on Sunday and there's a free parking voucher. W: Yes, I saw it. The central parking will be free for the first two hours, and several shops will extend opening hours until 9 PM for the fashion event. M: Great. Do you think they'll be less crowded if we go early morning? W: Probably. I prefer weekdays, but if we go at 9 AM on Sunday we should avoid most of the crowd and catch the designer pop-up. ───────────────────────────── Question 1 What are the speakers mainly discussing? (A) Talking about a product return (B) Organizing a party (C) Discussing gardening services (D) Planning renovation work Question 2 What update does the woman give about the permit process? (A) The inspection is scheduled for tomorrow (B) The earliest inspection is two weeks out (C) No inspection is required (D) The permit is already approved Question 3 How much will the temporary scaffolding cost for the week? (A) $250 (B) $350 (C) $150 (D) $450 Question 4 Why is the woman calling the customer? (A) To discuss a late food delivery (B) To invite him to a promotion (C) To survey customer satisfaction (D) To confirm a restaurant reservation Question 5 Where was the order delivered? (A) To a neighbor's house (B) To his apartment (C) To a pickup point (D) To his office Question 6 What solution does the woman offer for the problem? (A) Send a replacement order (B) Charge an extra delivery fee (C) Issue a full refund and offer a $10 credit (D) Escalate the complaint without refund Question 7 When will the speakers probably go to the mall to avoid crowds? (A) Midday on Sunday (B) Next month (C) 9 AM on Sunday (D) Friday evening Question 8 What is the relationship between the two speakers? (A) Friends planning a shopping trip (B) Mall security and visitor (C) Customer and employee (D) Coworkers planning a meeting Question 9 What does the woman express about weekend shopping? (A) She enjoys large crowds (B) She wants to go late at night (C) She cannot go on weekends (D) She prefers weekdays