Questions 1-9

📝 Transcription M: Hello, welcome to Belle Attire. How can I help you today? W: I bought this blazer online, but it's too small. I need a medium instead — our office has a smart-casual dress code on Friday, so I need it before then. Also, do you give a refund if you don't have my size? M: We can exchange it for a medium if we have stock; our next delivery arrives on Thursday and the blazer is $85. If we don’t have your size, we can issue a refund to the original payment method. W: Great, please hold one for me. I'll come by on Friday morning to pick it up. W: Hi, I'm calling from inventory — we found a problem with the last shipment: 200 mismatched items were delivered and recorded incorrectly. M: That's serious. Do we have replacements? The supplier said replacements will arrive within five business days, but only 100 items are available locally right now. W: We need to update the product listings and notify the store managers. I'll create a restock order and request expedited shipping. M: Also, we should offer discounts to affected customers. I'll draft an email to notify them by tomorrow afternoon. M: Hi, Sarah. The city park will host a weekend craft fair and we need to close the central lawn to protect it. The event is scheduled for Saturday and Sunday from 9 AM to 6 PM. W: That conflicts with the youth soccer club; they usually practice Saturday morning. Can they use the east field instead? M: Yes, the east field will be available. We must also notify regular visitors about the temporary closure and put up signs by Friday evening. W: I think most visitors will understand, and the organizers have agreed to pay for the signs. ───────────────────────────── Question 1 What problem does the woman mention about the blazer? (A) It is too small (B) It is missing a button (C) It is damaged (D) It is the wrong color Question 2 When does the man say the next delivery will arrive? (A) Friday (B) Monday (C) Thursday (D) Today Question 3 What is the relationship between the two speakers? (A) Colleagues (B) Friends (C) Two customers (D) Sales assistant and customer Question 4 What will the woman do to address the stock problem? (A) Ask customers to return items (B) Create a restock order and request expedited shipping (C) Close the product listings temporarily (D) Wait for the supplier without notifying anyone Question 5 What is the main problem discussed in the conversation? (A) 200 mismatched items in the last shipment (B) A missing inventory report (C) A price increase from the supplier (D) Damaged goods in the warehouse Question 6 Why does the man plan to draft an email? (A) To cancel upcoming orders (B) To ask suppliers for a refund (C) To notify customers about discounts (D) To schedule a meeting with managers Question 7 What will probably happen to the youth soccer club? (A) They will practice on the east field (B) They will move to a different park (C) Their practices will be canceled for the season (D) They will change to Sunday afternoons Question 8 When do the speakers say the signs should be put up? (A) Monday morning (B) Friday evening (C) Saturday morning (D) Sunday afternoon Question 9 How does the woman feel about the visitors' reaction to the closure? (A) She believes visitors will ignore the signs (B) She is worried they will file complaints (C) She thinks visitors will be upset (D) She thinks most visitors will understand