Test2 - FluencyGo

Part 1 · Listening

Part 1 – Photos

Series 4

Questions 01 à 06

Questions 1-6

Question 01

Listening • Part 1

A. B. C. D.

Question 02

Listening • Part 1

A. B. C. D.

Question 03

Listening • Part 1

A. B. C. D.

Question 04

Listening • Part 1

A. B. C. D.

Question 05

Listening • Part 1

A. B. C. D.

Question 06

Listening • Part 1

A. B. C. D.

Part 2 · Listening

Part 2 – Question–Response

Series 9

Questions 01 à 25

Questions 1-5

Questions 6-10

Questions 11-15

Questions 16-20

Questions 21-25

Part 3 · Listening

Part 3 – Conversations

Series 8

Questions 01 à 39

💡 À noter : Chaque audio contient 3 conversations avec 3 questions chacune. Les questions sont affichées par bloc de 3, correspondant à une conversation.

Questions 1-9

Questions 10-18

Questions 19-27

Questions 28-36

Questions 37-39

Part 4 · Listening

Part 4 – Talks

Series 7

Questions 01 à 30

Questions 1-3

Questions 4-6

Questions 7-9

Questions 10-12

Questions 13-15

Questions 16-18

Questions 19-21

Questions 22-24

Smart Meter Installation and Billing Clinic Schedule

Day	Time	Activity	Neighborhood	Location
Monday	9:00 AM - 12:00 PM	Meter Installation	Eastwood	Maple Ave
Monday	1:30 PM - 4:30 PM	Billing Clinic	Downtown	Community Center
Tuesday	9:00 AM - 12:00 PM	Meter Installation	North Hill	Elm Street
Tuesday	2:00 PM - 5:00 PM	Billing Clinic	West Market	Market Hall
Wednesday	9:00 AM - 12:00 PM	Meter Installation	Southside	Pine Road
Thursday	10:00 AM - 1:00 PM	Meter Installation	Riverside	River Lane

* Please ensure clear access to your meter during the scheduled time.

* Billing clinics offer in-person assistance with account questions and appointments.

* If you cannot attend your neighborhood time, call Customer Service to reschedule.

Questions 25-27

Regional Meeting Practices

Region	Preferred Greeting	Suggested Meeting Start (local)	Typical Lunch Time	Meeting Style
North America	Handshake / Hi	9:00 AM	12:30 PM	Agenda-first approach common
Japan	Bow / Formal greeting	10:00 AM	12:00 PM	More formal tone preferred
India	Namaste / Namaskar	11:00 AM	1:00 PM	Flexible scheduling common
Brazil	Warm greeting / Handshake	9:30 AM	1:00 PM	Relationship-building at start is common

* Times are local — always confirm time zones when scheduling.

* Use the Meeting Style column to adapt agenda and timing.

Questions 28-30

IT Service Request Form

Ticket ID: 4521

Date Reported: 2026-01-15

Employee Name: not filled

Department: Finance

Issue Type: Server outage / Access change

System Affected: Finance File Server

Access Requested: Read/Write

Priority: High

Manager Approval: Required

Contact Email: employee@company.com

Submission Deadline: Today by 5:00 p.m.

IT Hotline: 555-0102

Technician Assigned: Unassigned

* Use this form to log incidents, indicate the system affected, and specify any access requested.

* For urgent outages select 'High' priority and call the IT hotline.

* Manager signature required for access changes.

Pause respiration

Section Reading à venir

Prenez un instant pour souffler, puis cliquez quand vous êtes prêt·e à poursuivre.

Section Reading – Compréhension écrite

Cette partie du test évalue votre capacité à lire et comprendre des textes en anglais, similaires à ceux que l'on rencontre dans un environnement de travail international.

La section Reading comporte 3 parties, pour un total de 100 questions, et dure 75 minutes.

Partie 5 – Phrases incomplètes (30 questions)

Pour chaque phrase, vous choisissez le mot ou groupe de mots qui la complète correctement (grammaire, vocabulaire, tournures idiomatiques…).

Partie 6 – Textes à compléter (16 questions)

Vous lisez de courts textes comportant des blancs. Pour chaque blanc, vous choisissez la meilleure option parmi quatre propositions.

Partie 7 – Compréhension de textes (54 questions)

Vous lisez différents types de documents (emails, annonces, articles, formulaires, etc.), seuls ou en groupes de textes liés, puis répondez à des questions de compréhension.

⚠️ Important :

Vous gérez librement votre temps sur l'ensemble de la section Reading. Il vous appartient de décider combien de temps consacrer à chaque partie.
L'examen officiel se passe sur papier : vous reportez vos réponses sur une feuille séparée, sans écrire dans le livret.

💡 Conseils de stratégie :

Surveillez régulièrement l'heure pour éviter de passer trop de temps sur une seule question.
Pour la partie 5, identifiez rapidement le point de grammaire ou de vocabulaire testé.
Pour les parties 6 et 7, ne lisez pas tous les textes mot à mot : repérez les informations importantes (dates, chiffres, noms, mots de liaison…) et revenez au texte si nécessaire.

75 minutes

Part 5 · Reading

Part 5 – Incomplete Sentences

Series 6

Bloc 01

Reading

Question 1

Reading

To open a company bank account, the finance assistant needs to _____ a business account.

A. set off B. set to C. set out D. set up

Question 2

Reading

_______ the heavy traffic, the ambulance reached the clinic quickly.

A. Although B. Therefore C. Despite D. Because

Question 3

Reading

The company requires full identification _____ access the building.

A. to B. for C. at D. in

Question 4

Reading

Albert admitted _____ time on personal matters during working hours.

A. have spent B. spending C. spent D. to spend

Question 5

Reading

The factory premises _____ by an investor five years ago.

A. were bought B. bought C. are bought D. have been bought

Bloc 02

Reading

Question 6

Reading

I'm looking forward _____ the training session next week.

A. attend B. to attend C. attending D. to attending

Question 7

Reading

This month's deliveries are _____ last month.

A. as slow B. the slowest C. more slow D. slower than

Question 8

Reading

You _____ submit your registration before midnight to be eligible.

A. must B. can C. might D. shall

Question 9

Reading

The annual meeting has been _____ because of the storm; a new date will be announced.

A. postponed B. held C. confirmed D. cancelled

Question 10

Reading

The corporation announced that _____ annual report would be released next week.

A. its B. their C. it's D. theirs

Bloc 03

Reading

Question 11

Reading

The premises ------- by an investor five years ago.

A. have been bought B. are bought C. were bought D. bought

Question 12

Reading

The interviewer was very ------- and demanding.

A. strictly B. insistent C. insisting D. relaxed

Question 13

Reading

The company has always prided itself _____ its commitment to sustainability.

A. on B. at C. in D. with

Question 14

Reading

The CEO spoke _____ about the company's future plans during the press conference.

A. confident B. confidently C. confidence D. confide

Question 15

Reading

The employees organized the charity event by _____.

A. themselves B. ourselves C. itself D. yourselves

Bloc 04

Reading

Question 16

Reading

When booking seats for a concert, it's wise to confirm your _____ at least a week beforehand.

A. reservation B. ticket C. voucher D. appointment

Question 17

Reading

The lead singer performed _____ at the outdoor festival, impressing everyone in the audience.

A. brilliance B. brilliant C. brilliantly D. brightly

Question 18

Reading

The two firms agreed to _____ on a joint marketing campaign starting next quarter.

A. initiate B. embark C. launch D. start

Question 19

Reading

If the organizer had confirmed the venue earlier, we _____ the opening ceremony on schedule.

A. will open B. would open C. would be opened D. would have opened

Question 20

Reading

The awards ceremony _____ in the main hall last night, according to the festival program.

A. was held B. was holding C. held D. had held

Bloc 05

Reading

Question 21

Reading

Many people cannot _____ regular private healthcare because of the cost.

A. have B. afford C. obtain D. attend

Question 22

Reading

The library requires that each book be returned to _____ designated shelf after use.

A. its B. their C. your D. our

Question 23

Reading

Sorry madam, there are none left; we _____ just a few minutes ago.

A. sold up B. sold off C. sold out D. ran out

Question 24

Reading

The board voted to _____ the proposal because of budget constraints.

A. turn down B. turn up C. turn on D. turn out

Question 25

Reading

To reduce costs, the company is considering _____ some operations to another country.

A. to relocate B. relocating C. relocate D. to relocating

Bloc 06

Reading

Question 26

Reading

Please take care _____ your personal belongings during the pet adoption open day.

A. with B. of C. for D. in

Question 27

Reading

For the charity festival, the publicity team will _____ interviews with potential volunteers.

A. conduct B. place C. take D. drive

Question 28

Reading

Many candidates are not used _____ early before morning examinations.

A. to wake up B. waking up C. wake up D. to waking up

Question 29

Reading

_____ the heavy rain, the outdoor park concert went ahead as planned.

A. Therefore B. Although C. Despite D. Because

Question 30

Reading

All employees must _____ with the company's new data protection policy.

A. comply B. apply C. supply D. reply

Part 6 · Reading

Part 6 – Text Completion

Series 5

Bloc 01

Part 6

Texte 1

To: All flatmates From: Emma Foster, House Coordinator Subject: House Rules and Neighbour Concerns Dear flatmates, Since moving in, we've tried to maintain a friendly environment, but recently several issues have arisen that need addressing. First, the cleaning schedule for the common areas (1) _____ so that everyone does their share. Second, if loud gatherings continue after 10 p.m., our downstairs neighbour will report us to the building manager and fines (2) _____ unless quieter hours are observed. Third, please remember to label your food and pay your share of utilities on time to avoid disputes. (3) _____ This short message aims to remind everyone that rent and bills must be shared fairly. Finally, if you notice any maintenance problem, report it immediately; otherwise small problems (4) _____ into larger ones. I suggest we meet on Tuesday evening to confirm the rota and discuss noise mitigation. Best, Emma

Question 1

Reading

First, the cleaning schedule for the common areas (1) _____ so that everyone does their share.

A. was organising B. has organised C. is organised D. organises

Question 2

Reading

If loud gatherings continue after 10 p.m., our downstairs neighbour will report us to the building manager and fines (2) _____ unless quieter hours are observed.

A. are being applied B. would be applied C. are applied D. will be applied

Question 3

Reading

Third, please remember to label your food and pay your share of utilities on time to avoid disputes. (3) _____

A. Please take turns taking out the recycling every week. B. If someone repeatedly misses a payment, we will discuss compensation at the meeting. C. Let's ask the landlord to change the locks immediately. D. My friend will be visiting next weekend.

Question 4

Reading

Finally, if you notice any maintenance problem, report it immediately; otherwise small problems (4) _____ into larger ones.

A. may turn B. were turning C. had turned D. will be turning

Bloc 02

Part 6

Texte 2

To: Procurement Department From: Oliver Grant, Supply Chain Manager Subject: Ongoing supplier issues — immediate action required Dear Procurement Team, Over the past three months we have recorded increasing problems with deliveries from two of our primary suppliers. We have experienced repeated late deliveries; (1) _____, several batches failed our routine quality checks. These defects include incorrect product specifications and damaged packaging, which have caused production delays and extra costs. We notified the suppliers and requested corrective action, but progress has been limited. (2) _____. If no improvement is made, we will be forced to (3) _____. Before taking irreversible steps, however, we would prefer to find a negotiated solution that preserves the relationship while protecting our operations. Accordingly, please prepare a summary of affected orders and projected losses. In addition, ensure that all future shipments (4) _____ before they are accepted at our docks. Thank you for treating this matter with urgency. Oliver Grant Supply Chain Manager

Question 5

Reading

We have experienced repeated late deliveries; (1) _____, several batches failed our routine quality checks.

A. Moreover B. Nevertheless C. Despite D. Consequently

Question 6

Reading

We notified the suppliers and requested corrective action, but progress has been limited. (2) _____

A. Our office will be closed for annual leave next week. B. We appreciate your continued cooperation in unrelated matters. C. To resolve these matters quickly, we request a meeting with your account manager next Tuesday. D. Please find attached last quarter's shipment log.

Question 7

Reading

If no improvement is made, we will be forced to (3) _____.

A. increase our purchase quantities B. postpone the supplier audit C. delay internal budget approvals D. terminate our contract

Question 8

Reading

In addition, ensure that all future shipments (4) _____ before they are accepted at our docks.

A. are inspected B. were inspected C. will inspect D. had inspected

Bloc 03

Part 6

Texte 3

To: Residents of Oakwood Building From: Anna Ruiz, Facilities Manager Subject: Upcoming Renovation Work — Roof and Lobby Dear Residents, Over the past month we have been assessing the condition of the building and have decided to proceed with necessary renovations to the roof and lobby. We have received three quotes from contractors. (1) _____ all recommend replacing the roof, but the bids vary in price and schedule. The council approved the permit last week. (2) _____, the contractor cannot start until city inspections and final paperwork are completed. Work is scheduled to begin in early June and is expected to last about six weeks. All residents will receive advance notice before noisy operations are planned. All work (3) _____ by the city inspector before final payment is released, and temporary safety barriers will be installed in common areas. We apologize for any inconvenience and appreciate your patience during this time. (4) _____ Sincerely, Anna Ruiz Facilities Manager

Question 9

Reading

We have received three quotes from contractors. (1) _____ all recommend replacing the roof, but the bids vary in price and schedule.

A. They B. This C. It D. One

Question 10

Reading

The council approved the permit last week. (2) _____, the contractor cannot start until city inspections and final paperwork are completed.

A. Besides B. However C. Moreover D. Therefore

Question 11

Reading

All work (3) _____ by the city inspector before final payment is released.

A. is inspecting B. will inspect C. will be inspected D. inspects

Question 12

Reading

We apologize for any inconvenience and appreciate your patience during this time. (4) _____

A. Please keep all windows open during the renovation to reduce noise. B. The contractor will repaint private apartments at no cost to residents. C. All residents must move their furniture into the lobby by Friday. D. We will make every effort to minimize disruptions and finish within the estimated timeframe.

Bloc 04

Part 6

Texte 4

To: All Staff From: Facilities Team Subject: Office Comfort Upgrades Dear colleagues, Over the next few weeks we (1) _____ a series of improvements to our office to improve comfort and productivity. We plan to reduce the number of high partitions and introduce more collaborative areas with flexible seating. On warm days the air-conditioning has been adjusted more frequently; please report if a room becomes too cold so that maintenance can check the thermostat. Several employees have reported that background noise in the open-plan area is distracting, and (2) _____ is affecting concentration. In the coming fortnight new LED fixtures (3) _____ in the main workspace to reduce glare and lower energy use. We will also offer desk-lamp options for those who prefer additional task lighting. Please tell your manager if you have strong preferences about desk location so that we can (4) _____. Thank you for your cooperation while we implement these changes. Warm regards, Facilities Team

Question 13

Reading

Over the next few weeks we (1) _____ a series of improvements to our office to improve comfort and productivity.

A. begin B. have begun C. will begin D. began

Question 14

Reading

Several employees have reported that background noise in the open-plan area is distracting, and (2) _____ is affecting concentration.

A. they B. it C. he D. them

Question 15

Reading

In the coming fortnight new LED fixtures (3) _____ in the main workspace to reduce glare and lower energy use.

A. were installing B. have installed C. are installed D. will be installed

Question 16

Reading

Please tell your manager if you have strong preferences about desk location so that we can (4) _____.

A. come to an arrangement that suits teams and individuals B. plan an arrangement that suits teams and individuals C. cancel an arrangement that suits teams and individuals D. print an arrangement that suits teams and individuals

Part 7 (A) · Reading

Part 7 (A) – Textes simples

Series 4

Bloc 01

Reading

Texte 1

STATION ANNOUNCEMENT To all passengers: Due to a signal failure on the southern line this morning, several services have been delayed or rerouted. The 10:15 train to Lyon is now scheduled to depart at 11:05. Please check the departure board for the latest platform information. Notice on the departure board: All Lyon services now boarding at Platform 4. We apologise for the inconvenience. Services were disrupted due to the signal failure, but our staff are working to restore normal timetables as soon as possible. Passengers holding confirmed reservations for the affected Lyon service may use the replacement bus. A replacement bus will depart at 11:30 from bus bay 2 and will follow the usual route to Lyon with a reduced number of stops. If you prefer a refund or wish to change your booking, visit the ticket office (open until 17:00) or contact customer service at 0800 555 200. For passengers making connections beyond Lyon, please speak with the information desk before boarding so we can advise on onward travel options. Thank you for your patience and cooperation.

Question 1

Reading

According to the departure board notice, where should passengers for Lyon go?

A. Ticket office B. Platform 4 C. Platform 1 D. Bus bay 2

Question 2

Reading

The word 'disrupted' in the sentence 'Services were disrupted due to the signal failure' is closest in meaning to:

A. accelerated B. scheduled C. interrupted D. improved

Question 3

Reading

What time will the replacement bus leave for Lyon?

A. 11:30 B. 10:15 C. 12:00 D. 11:05

Bloc 02

Reading

Texte 1

INCUBATOR NOTICE To: Seed Cohort Members From: Lina Park, Incubator Director Date: April 5, 2026 Subject: Demo Day, Mentor Hours, and Hiring Support This notice announces the upcoming Demo Day on May 12 and explains the support available to member startups. Demo Day will begin at 6:00 PM in Harbor Hall; several local investors and two venture funds have confirmed they will attend. Founders who wish to present should register online by April 30 and upload a final pitch deck no later than May 5. In preparation, mentor office hours will be held every Tuesday from 2:00 to 4:00 PM through May. Startups presenting at Demo Day will receive one complimentary month of coworking space following the event. Additionally, the incubator offers hiring support for first employees: please submit job descriptions and expected start dates by April 25 if you plan to hire through our recruiting partner. If you have questions about Demo Day logistics or the recruiting program, contact the incubator coordinator at coordinator@cityincubate.org. We look forward to showcasing your progress and connecting you with potential investors and mentors.

Question 4

Reading

What is the main purpose of this notice?

A. To request monthly coworking payments from members B. To inform cohort members about Demo Day and available support C. To announce a change in the incubator's location D. To invite the public to join a networking seminar

Question 5

Reading

What can be inferred about the incubator's priorities from the notice?

A. They aim to connect startups with investors and mentors B. They are planning to close the recruiting program after May C. They want to reduce coworking hours for members D. They prefer startups to work remotely rather than in the coworking space

Question 6

Reading

By what date must founders register online if they wish to present at Demo Day?

A. April 25 B. May 12 C. April 30 D. May 5

Bloc 03

Reading

Texte 1

NOTICE To: All Employees From: Marcus Lee, Facilities Manager Date: October 4, 2025 Subject: Cafeteria Hours and Menu Update Please read this notice carefully. Starting Monday, October 11, the company cafeteria will change its opening hours and offer a revised weekly menu. New hours are 7:30 AM–10:30 AM for breakfast and 11:30 AM–2:00 PM for lunch. The salad bar will be available at lunch and a daily hot special will be posted on the entrance board. To reduce waiting times during the lunch rush, we are introducing an express lane for pre-ordered meals from 12:00 PM–1:15 PM. Employees who pre-order online can look for the "Express Pickup" sign at the side counter. Regular service will remain at the main counter and accepts both meal vouchers and card payments. Menu highlights this week include a vegetarian stir-fry (Monday), grilled salmon (Wednesday), and a budget-friendly pasta special (Friday) priced at $6.50. Meal vouchers (company-issued tickets) are accepted at both counters. Please follow the posted signs near the entrance for queueing instructions and seating availability. If you have questions or dietary requests, contact the Facilities Office at facilities@company.com. Thank you, Marcus Lee Facilities Manager

Question 7

Reading

What is the main purpose of this notice?

A. To inform employees about changes to the company cafeteria's hours and menu B. To announce a temporary closure of the cafeteria next week C. To request volunteers for the cafeteria staff D. To advertise a nearby restaurant offering staff discounts

Question 8

Reading

Who sent this message?

A. The Office Receptionist B. Marcus Lee, Facilities Manager C. The Cafeteria Chef D. The HR Director

Question 9

Reading

According to the notice, what information will be shown on the entrance board?

A. The names of cafeteria staff on duty B. The number of seats currently available C. The daily hot special D. The contact details for the Facilities Office

Bloc 04

Reading

Texte 1

INTERNAL NOTICE To: All Employees From: Facilities Team Date: April 5, 2026 Subject: New Coffee Area, Takeout Procedure, and Break Guidelines We are pleased to announce that the renovated coffee area on the second floor will open next Monday. The space includes two espresso machines, a hot-water tap for tea, and a countertop with a sink and a dishwasher. [1] Please treat the area with respect: clean up after yourself, wipe spills immediately, and do not leave cups on the counters. The espresso machines will be professionally serviced every Friday at 4:00 PM; during servicing the machines will be out of use for about 30 minutes. [2] To reduce congestion at lunchtime, takeout orders may be placed through the office app between 11:30 AM and 1:30 PM on weekdays; deliveries should be collected at the loading bay entrance to avoid blocking the coffee area. For safety and comfort, no more than five people should queue in the coffee zone at any time. [3] We encourage teams to stagger short breaks where possible. We hope the new layout and staggered break system will shorten lines at peak times and make it easier for everyone to get a quick drink without losing productive time. [4] Thank you for your cooperation as we settle into the improved space.

Question 10

Reading

In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Please return used mugs to the dishwasher by the sink."

A. [1] B. [2] C. [3] D. [4]

Question 11

Reading

According to the notice, when can employees place takeout orders through the office app?

A. Between 8:00 AM and 10:00 AM on weekdays B. Between 11:30 AM and 1:30 PM on weekdays C. At any time on weekdays D. Between 2:00 PM and 4:00 PM on weekdays

Question 12

Reading

What can be inferred from the notice about the purpose of staggering breaks?

A. To reduce queue length and prevent congestion at peak times B. So employees can share coffee-making duties C. Because the loading bay has limited space for deliveries D. To allow the espresso machines to be used by managers only

Bloc 05

Reading

Texte 1

INTERNAL MEMO To: All Employees From: Maya Chen, Digital Workspace Manager Date: March 18, 2024 Subject: Launch and Guidelines for Company Social Hub We are pleased to announce the companywide launch of our new internal social platform, Company Social Hub. The platform will be available to all employees starting April 5. It offers dedicated collaborative spaces for project teams, a 'Shared Resources' area for storing and sharing documents, and a customizable notification system to help reduce internal email traffic. Please follow these basic usage rules: do not post personal social content on team spaces; label confidential files clearly and place them in restricted folders; use the project tag (e.g., #Phoenix) when sharing work-related documents; and follow the file-naming convention YYYY_ProjectName_Version. If you see suspicious links or content, report them immediately to the IT Security team. Training materials and a short video tutorial will be posted in the Shared Resources area on April 1. For questions or to request a new collaborative space, contact the Digital Workspace team at workspace-support@company.com.

Question 13

Reading

When will the Company Social Hub be available to all employees?

A. April 5 B. May 1 C. March 18 D. April 1

Question 14

Reading

What is the main purpose of this memo?

A. To schedule mandatory in-person training sessions B. To announce the platform launch and outline basic usage rules C. To request confidential documents for an audit D. To notify staff about a change in the file-naming policy

Question 15

Reading

Who is this memo addressed to?

A. External vendors B. The Digital Workspace team C. All Employees D. Department managers only

Bloc 06

Reading

Texte 1

INTERNAL MEMO To: All Staff From: Human Resources Date: September 14, 2025 Subject: Updated Guidelines for Remote and Hybrid Work We are issuing updated guidelines to support employees who work remotely or in a hybrid arrangement. The memo summarizes expectations for videoconferences, secure access, and home ergonomics. Videoconferences: Join scheduled video meetings five minutes early, keep your microphone muted when not speaking, and enable your camera for client or cross-team presentations. Use a neutral background and dress according to meeting etiquette. Secure access: All employees must use the company VPN and two-factor authentication when accessing internal systems from outside the office. The IT team will send the VPN client and install it on your laptop. If you have connection problems, contact the helpdesk at helpdesk@company.example. Ergonomics: Set your work surface so your elbows are at a right angle and the top of your monitor is at eye level. Take a short stretch or break every hour. Please complete the online ergonomics self-assessment by September 30 so we can offer individual recommendations. Hybrid scheduling: Teams should coordinate in-office days with their manager and reserve desks using the booking system. For questions, speak with your team lead or HR.

Question 16

Reading

What is the main purpose of this memo?

A. To provide updated guidelines for remote and hybrid work B. To hire new IT personnel C. To request expense reports from staff D. To announce a change in office location

Question 17

Reading

By what date should employees complete the online ergonomics self-assessment?

A. September 14 B. September 30 C. October 15 D. September 21

Question 18

Reading

In the sentence "The IT team will send the VPN client and install it on your laptop," what does "it" refer to?

A. The IT team B. The laptop C. The VPN client D. The office network

Bloc 07

Reading

Texte 1

Customer Update: Changes to Orders, Returns, Reviews, and Payments Dear Customer, We are writing to inform you about several updates that will improve how we handle online orders and after-sales service. Effective immediately, we will expedite any return requests received within 14 days of delivery to ensure faster refunds or exchanges. For items returned after 14 days, our standard inspection process will apply and may take up to 10 business days. To encourage feedback, customers who submit a product review within 30 days of delivery will receive a $5 credit toward their next purchase. Review credits will be applied within 7 days after the review is approved. We have also expanded our payment options: in addition to credit/debit cards and digital wallets, we now accept pay-by-invoice for business accounts. Pay-by-invoice requests require verification and are typically approved within 3–5 business days. If you have questions, contact our support team at support@marketlane.com or visit the Help Center. Thank you for shopping with MarketLane — your feedback helps us improve. Sincerely, Customer Care Team MarketLane

Question 19

Reading

In the sentence 'we will expedite any return requests received within 14 days of delivery', the word 'expedite' is closest in meaning to:

A. Refuse the request B. Check carefully C. Speed up the process D. Delay until later

Question 20

Reading

What is the main purpose of this customer update?

A. To explain recent changes to orders, returns, reviews, and payment options B. To advertise a seasonal sale C. To request personal details for a subscription D. To announce a new product line

Question 21

Reading

According to the update, which of the following is TRUE?

A. Review credits are applied immediately after submission, and pay-by-invoice is approved the same day B. Customers who write reviews within 30 days may get a $5 credit, and pay-by-invoice approvals usually take 3–5 business days C. Pay-by-invoice is only available for individual shoppers and is processed within 24 hours D. Returns received after 14 days are refunded automatically without inspection

Bloc 08

Reading

Texte 1

MEMO To: Shipping Line Operators and Freight Forwarders From: Hannah Lee, Port Operations Manager Date: July 5, 2025 Subject: New Ferry Schedule and Freight Procedures — West Harbor Terminal Please note important changes to ferry departures and freight handling at West Harbor Terminal effective July 12. Passenger ferries will run hourly from 06:00 to 22:00 daily; the freight ferry departs at 08:30 and 16:30. Reservations are required for both vehicles and freight shipments and can be made online or by phone. Check-in desks open 60 minutes before scheduled departure. Boarding for passengers closes 15 minutes before departure. Passengers who arrive less than 15 minutes before scheduled departure will be denied boarding. Vehicle drivers must queue at Gate 3 thirty minutes before departure for vehicle loading; follow staff directions for lane assignment. All freight must be listed on the cargo manifest before arrival and presented at inspection. Hazardous materials are strictly prohibited. Freight not properly documented or failing inspection will be returned to the shipper at the shipper's expense. For bookings and manifest submissions, email bookings@westharbor.com or call 020-555-0180. Thank you for your cooperation as we implement these procedures to improve on-time departures and safety.

Question 22

Reading

In this memo, the word "manifest" is closest in meaning to which of the following?

A. A container for goods B. A weather report for the voyage C. A list of items in a shipment D. A type of safety certificate

Question 23

Reading

According to the notice, what will happen if a passenger arrives 10 minutes before departure?

A. They will be required to pay an extra fee. B. They will be denied boarding. C. They will be allowed to board if there is space. D. They will be sent to the cargo inspection area.

Question 24

Reading

Who wrote the memo?

A. Hannah Lee, Port Operations Manager B. Port Director C. West Harbor Terminal Reception D. Bookings Office

Bloc 09

Reading

Texte 1

COMPANY CAFETERIA UPDATE To: All staff From: Facilities Team Date: April 12 Subject: Menu changes, meal vouchers and queue management Starting next Monday the cafeteria will introduce a shortened spring menu and faster service options. Meals are subsidized by the company to keep prices low; lunch main courses will now cost between $3.50 and $5.00. We will continue to accept government meal vouchers and the company meal card at all checkout points. To reduce queues during the busiest period (12:00–13:30), please consider using the new pre-order app or the express lane if you are paying with a meal voucher. The pre-order app opens at 8:00 each day and lets you pick up food at a designated take-away counter. Cash payments will no longer be accepted after May 1—please use card, meal card, or voucher. Staff with dietary restrictions should notify the kitchen by email so that alternative options can be prepared. Thank you for helping us keep service quick and convenient. LUNCHTIME NOTICE Express lane (vouchers & pre-orders only) Open: 12:00–14:00 daily If you have placed a pre-order through the app or are paying with a meal voucher, please use the express lane on the left to skip the main queue. Signs and staff will direct you to the pickup counter. Remember: the pre-order app opens at 8:00 every morning.

Question 25

Reading

The word "subsidized" in the memo is closest in meaning to:

A. partly paid by the company B. served in small portions C. prepared by a third party D. included as a free benefit

Question 26

Reading

What can be inferred from the memo about lunchtime between 12:00 and 13:30?

A. The cafeteria is closed for cleaning during that time. B. That period is the busiest and may have longer queues. C. Only vouchers are accepted then. D. Staff must eat at their desks to avoid crowds.

Question 27

Reading

According to both the memo and the notice, what should an employee do if they want to use a meal voucher at 12:30?

A. Go to the main queue and pay cash at the counter. B. Wait until after 14:00 when the express lane closes. C. Use the express lane designated for vouchers and pre-orders. D. Call the kitchen to reserve a table before arriving.

Bloc 10

Reading

Texte 1

FINANCIAL UPDATE To: Clients From: Harper Financial Planning Team Date: September 8, 2025 Subject: Strategies for Saving and Investing Safely Choosing the right mix of savings and investments helps you reach financial goals while managing risk. A basic emergency fund—three to six months of living expenses—should be held in an accessible savings account. For longer-term growth, consider diversified investments such as index funds or government bonds. Index funds offer broad market exposure with lower fees, while government bonds generally provide more predictable, lower-risk returns. Remember that higher potential returns usually come with higher risk. If you are close to retirement, shifting to more conservative investments can protect capital. Young investors can often accept more volatility to seek growth. Review your portfolio annually and rebalance to maintain your target allocation. Our advisors are available for one-on-one consultations to discuss risk tolerance and timeline. Schedule an appointment online or call our customer support center during business hours. For additional security, verify that your savings accounts are covered by national deposit insurance.

Question 28

Reading

What is the main purpose of this notice?

A. To announce a change in branch hours B. To promote a specific investment product C. To provide guidance on saving and investing safely D. To require immediate withdrawals from accounts

Question 29

Reading

According to the notice, where should an emergency fund be kept?

A. In a long-term stock portfolio B. In an accessible savings account C. Invested in government bonds D. Converted into foreign currency

Part 7 (B) · Reading

Part 7 (B) – Textes multiples

Series 3

Bloc 01

Reading

Texte 1

From: renovations@greenfield.com To: residents@midtownapartments.org Subject: Planned Exterior Renovation – Notice and Access Requirements Date: May 10 Dear Residents, Greenfield Renovations will begin exterior works on Building A of Midtown Apartments on June 2. The project includes roof replacement and window upgrades. All necessary permits have been obtained (Permit #PL-2026-113). Work will take place Monday to Friday, 8:00 AM–5:00 PM, and may produce intermittent noise and dust. Scaffolding will be erected around the south façade and the south parking bay will be partially closed from June 2 to June 12. Please remove vehicles from the south parking bay by 7:00 AM on June 2. Contractors will require access to balconies and, for some window installations, to the interior of apartments for 2–3 hours per unit; you will receive 48 hours' advance notice before any apartment entry. We appreciate your cooperation. For questions or to request special arrangements (medical needs, deliveries), contact Marcus Lee, Project Manager, at 555-0168 or renovations@greenfield.com. Best regards, Marcus Lee Project Manager Greenfield Renovations

Question 1

Reading

Who sent the renovation notice?

A. Greenfield Renovations (renovations@greenfield.com) B. Residents' Association (kara.bell@midtownapartments.org) C. Midtown Apartments Management Office D. City Council Building Department

Question 2

Reading

According to the notice, when will the south parking bay be partially closed?

A. June 2 to June 12 B. May 28 to June 4 C. July 1 to July 10 D. June 15 to June 25

Question 3

Reading

What does the notice ask residents to do before work begins?

A. Leave balconies unlocked for contractors B. Move indoor furniture away from windows C. Remove vehicles from the south parking bay by 7:00 AM on June 2 D. Store recycling inside during the work period

Question 4

Reading

What is the main purpose of Kara Bell's email?

A. To request discounted parking during the works B. To ask for clarifications about parking, apartment access, and notifications C. To volunteer residents to help with scaffolding D. To complain about the permit number listed

Question 5

Reading

Where in the first message is the sentence "We will post daily progress updates on the residents' portal at 5:00 PM." best placed?

A. At the very beginning of the message, before the project description B. After the sign-off at the end of the email C. Immediately before the contact details for Marcus Lee D. After the paragraph describing working hours and potential noise and dust

Bloc 02

Reading

Texte 1

Subject: Introducing TeamSpace — Our New Company Social Network To: all-employees@brightwork.com From: communications@brightwork.com Dear Colleagues, TeamSpace is our new company social network, designed to provide collaborative spaces, simplify document sharing, and centralize team notifications. Each team will have a dedicated space where members can post updates, upload files with version control, and start topic threads. You will receive real-time notifications for mentions and direct messages. Spaces will be moderated by team leads to keep discussions focused and respectful. Please enable notifications in your profile and update your privacy settings by Friday. If you need help, contact IT Support at it-support@brightwork.com. Best, Maya Patel Communications

Question 6

Reading

Who is the primary audience of the message introducing TeamSpace?

A. External partners and vendors B. IT department staff C. All employees at BrightWork D. Company executives only

Question 7

Reading

In the sentence 'Spaces will be moderated by team leads to keep discussions focused and respectful.', what does 'moderated' most closely mean?

A. Supervised to ensure good conduct B. Shared with external users C. Ignored by team members D. Deleted after a week

Question 8

Reading

Which line in the IT message indicates who sent the memo?

A. From: IT Support <it-support@brightwork.com> B. If you need help, contact IT Support at it-support@brightwork.com. C. To: all-employees@brightwork.com D. Subject: TeamSpace Account Provisioning & Settings

Question 9

Reading

What is the main purpose of the email from Communications about TeamSpace?

A. To report a security breach affecting the platform B. To ask employees to delete old files C. To schedule mandatory system maintenance D. To introduce the new company social network and explain its features

Question 10

Reading

According to the IT message, how can employees reduce the number of immediate emails they receive from TeamSpace?

A. Uninstall the TeamSpace app from company devices B. Ask their team lead to mute the whole team C. Turn off all notifications permanently D. Customize notifications to receive a single daily digest instead of instant emails

Bloc 03

Reading

Texte 1

Subject: Urgent: Quality and Delivery Issues (PO#4123, PO#4189) To: supplies@aurora-pack.com From: emily.carter@horizon-retail.com Date: March 22 Dear Marco, We have received two recent shipments that arrived late and with damaged seals: PO#4123 (scheduled Mar 2; received Mar 6) and PO#4189 (scheduled Mar 15; received Mar 20). These incidents have increased our rework costs and disrupted production schedules. Please provide a written corrective action plan within five business days, including root causes and proposed countermeasures. We would also like to schedule a meeting within ten business days to discuss corrective measures and possible adjustments to our contract terms. If you cannot meet these deadlines, let us know immediately so we can consider alternative suppliers. Thank you for your prompt attention. Best regards, Emily Carter Procurement Manager Horizon Retail

Question 11

Reading

Where is the best place to insert the sentence "Please confirm available times for the meeting." so it fits the email naturally?

A. Directly before the signature B. In the subject line C. After the sentence that requests scheduling a meeting within ten business days D. Immediately after the greeting

Question 12

Reading

In the reply email, who is listed as the sender?

A. Marco Diaz B. Receiving Office C. Procurement Manager D. Emily Carter

Question 13

Reading

According to the dock notice, how long after delivery must claims for damaged goods be filed?

A. Within 48 hours B. Within seven days C. Within 24 hours D. Immediately upon receipt

Question 14

Reading

What is the main purpose of Emily's email to the supplier?

A. To request a return of the recent deliveries B. To praise the supplier for timely shipments C. To place new purchase orders for upcoming stock D. To report recent delivery and quality problems and request a corrective plan and meeting

Question 15

Reading

In the sentence "We take these issues seriously and will address them immediately," what does "them" refer to?

A. The meeting and contract terms B. The problems with the recent shipments (late arrivals and damaged seals) C. The completed claim forms D. The delivery schedule

Bloc 04

Reading

Texte 1

Subject: Move Confirmation and Condition Report To: sam.lee@example.com From: reloc@greenmove.com Dear Sam, This email confirms your moving date on Tuesday, May 12 and the arrival of our truck at 09:00. Please review the attached inventory and complete any changes by May 5. We will conduct an inventory and condition report at the new apartment between 10:30 and 11:00 — please ensure someone is present to sign. Remember to have boxes labeled by room and fragile items clearly marked. If you need packing materials, we can supply extra cartons at an additional cost. Thank you, Maria Ortiz Relocation Coordinator GreenMove Relocation Services

Question 16

Reading

Where should the sentence "Please do not leave personal items in hallways during the move." be inserted?

A. In the building rules list under move-in procedures B. After the signature at the end of the notice C. In the subject line of the notice D. In the paragraph about the truck arrival time

Question 17

Reading

In text3, what does the pronoun "they" refer to in the sentence "Please ensure all boxes are labeled; they will be loaded and insured for transit."?

A. The boxes B. The truck C. The insurance policy D. The payment terms

Question 18

Reading

Who is the building notice in text2 primarily intended for?

A. The moving company staff only B. Visitors and guests attending events C. Local delivery drivers D. Residents and building contacts scheduling moves

Question 19

Reading

What is the main purpose of the email in text1?

A. To cancel the scheduled move B. To request payment for previous services C. To confirm the moving date, inventory, and schedule a condition report D. To advertise packing materials for sale

Question 20

Reading

In text3, which header identifies who sent the message?

A. To B. From C. Subject D. Payment terms

Bloc 05

Reading

Texte 1

Pet Boarding Availability (next available dates & daily rates)

Facility	Accepted Pets	Daily Rate	Vaccination Required	Next Available Dates	Holiday Surcharge
Paws & Relax	Dogs & Cats (all sizes)	$35/day	Rabies, Distemper, Bordetella	Mar 5–12	10% on public holidays
Happy Tails	Dogs under 20 kg only	$28/day	Rabies, Distemper, Bordetella	Mar 8–15	None
Camp Cozy	Dogs & Cats (all sizes)	$40/day	Rabies, Distemper, Bordetella, FVRCP (cats)	Mar 3–10	15% weekend surcharge
Riverside Kennels	Dogs up to 25 kg	$32/day	Rabies, Distemper, Bordetella	Mar 12–19	None

Facility Paws & Relax

Accepted Pets Dogs & Cats (all sizes)

Daily Rate $35/day

Vaccination Required Rabies, Distemper, Bordetella

Next Available Dates Mar 5–12

Holiday Surcharge 10% on public holidays

Facility Happy Tails

Accepted Pets Dogs under 20 kg only

Daily Rate $28/day

Vaccination Required Rabies, Distemper, Bordetella

Next Available Dates Mar 8–15

Holiday Surcharge None

Facility Camp Cozy

Accepted Pets Dogs & Cats (all sizes)

Daily Rate $40/day

Vaccination Required Rabies, Distemper, Bordetella, FVRCP (cats)

Next Available Dates Mar 3–10

Holiday Surcharge 15% weekend surcharge

Facility Riverside Kennels

Accepted Pets Dogs up to 25 kg

Daily Rate $32/day

Vaccination Required Rabies, Distemper, Bordetella

Next Available Dates Mar 12–19

Holiday Surcharge None

* All facilities require current vaccination proof on arrival.

* Holiday surcharge applies as noted; rates valid through March 31.

Question 21

Reading

What is the main purpose of the condominium manager's message?

A. To list available apartments that allow pets B. To inform residents about the updated pet policy and approved boarding options C. To request donations for the local animal shelter D. To announce new parking rules for residents with pets

Question 22

Reading

According to the memo, which of the following is explicitly prohibited?

A. Bringing pets onto balconies B. Walking pets outside the building after 10:00 PM C. Pets in the rooftop pool area at any time D. Having more than two pets per unit under any circumstances

Question 23

Reading

Where would the sentence "Please update your emergency contact on the resident portal." best be inserted in the memo?

A. At the very beginning, before the first paragraph B. As the final sentence of the memo, after the manager's signature C. Between the policy bullet points about leash rules and the weight limit D. After the paragraph that gives contact details for boarding reservations

Question 24

Reading

According to the Pet Boarding Availability table, which facility charges the lowest daily rate for dogs under 20 kg?

A. Happy Tails ($28/day) B. Paws & Relax ($35/day) C. Riverside Kennels ($32/day) D. Camp Cozy ($40/day)

Question 25

Reading

In the clinic email, who is the sender listed in the message header?

A. Oakwood Veterinary Clinic Reception (reception@oakwoodvet.com) B. Jenna Sanders (j.sanders@riverside-condo.org) C. Happy Tails boarding (contact@happytails.com) D. Riverside Condominium Property Manager (building.manager@riverside-condo.org)

Dernière étape

Voir mes scores

Soumettez vos réponses pour découvrir vos scores Listening et Reading.