Lesson

Responding to counterarguments

Handle objections

≈ 15 min 8 block(s)

Text

Responding to counterarguments

When you respond to a counterargument, you should show you understand the other person's point, accept valid parts if appropriate, and then present your response clearly and respectfully.

  • Acknowledge the counterargument first to show active listening.
  • Concede briefly if the opposing point is valid or has merit.
  • Provide a concise rebuttal or alternative with evidence or reasoning.
  • Use polite language and transition phrases to maintain a professional tone.

Good responses combine acknowledgement + concession (if needed) + clear rebuttal.

Table

Useful phrases for responding to counterarguments

Response Use Example
I see your point Acknowledge the other's view before replying I see your point, but the budget constraints make that option difficult.
That's a fair point Concede validity and soften your rebuttal That's a fair point; however, we still need to meet the deadline.
I understand, but Combine empathy with contrast I understand, but the data suggests a different approach.
You have a valid point Explicit concession to build rapport You have a valid point; let's consider how to mitigate the risk.
I agree in part, however Partial agreement before offering an alternative I agree in part; however, a phased rollout could reduce costs.
That's true; on the other hand Acknowledge then present an opposing view That's true; on the other hand, customer feedback indicates another priority.
I respectfully disagree Polite direct disagreement when necessary I respectfully disagree because the projections show a different trend.
While I appreciate that Start with appreciation then present counter-evidence While I appreciate that, the contract terms restrict changes this quarter.

Tip

Key rule: Acknowledge first, then respond

Follow a simple three-step structure to keep your response effective and polite:

  • Acknowledge: Show you heard the other person (e.g., "I see your point").
  • Concede (optional): Admit any valid part (e.g., "That's a fair point").
  • Counter: Provide your rebuttal or alternative with a reason or example.

Using transition phrases keeps the tone professional and reduces conflict.

Example

Examples in context

I see your point, but the quarterly figures show a different trend.

That's a fair point; however, we need to prioritize projects with immediate ROI.

I understand your concern. On the other hand, delaying will increase costs.

While I appreciate that idea, the client contract limits our options this month.

Tip

Common mistakes when responding

Avoid these universal errors to keep your responses effective and professional:

  • Ignoring the other person's point (no acknowledgement) — this sounds dismissive.
  • Using aggressive or absolute language (e.g., "You're wrong") instead of softening phrases.
  • Jumping straight to rebuttal without providing evidence or reasoning.
  • Overusing 'but' without conceding anything — this can sound argumentative rather than constructive.
  • Failing to adapt tone for the context (formal vs. informal).

Aim for clarity, respect, and evidence when you respond.

Quiz

Choose the response that best follows the pattern: acknowledge → concede (if appropriate) → counter.

Hint: Look for a sentence that starts by recognizing the other person's view.

Quiz

Complete: _____, I understand your concern, but we must consider the budget.

Hint: Think of a short phrase used to acknowledge someone before disagreeing.

Quiz

Which phrase is the most polite way to begin disagreeing while showing respect?

Hint: Choose the option that signals politeness and professional tone.

Key Points

Expression

I see your point

expression CEFR B1 //aɪ siː jɔːr pɔɪnt//

A phrase used to acknowledge someone's argument or opinion.

I see your point, but we need to check the figures first.

Expression

That's a fair point

expression CEFR B2 //ðæts ə fɛər pɔɪnt//

Used to concede that the other person's argument has validity.

That's a fair point; let's incorporate that feedback into the plan.

Expression

I respectfully disagree

expression CEFR B2 //aɪ rɪˈspɛktfəli dɪsəˈɡriː//

A polite formula to express disagreement in professional settings.

I respectfully disagree with that recommendation based on the latest data.

GrammarPoint

On the other hand

conjunction / expression CEFR B1 //ɒn ði ˈʌðər hænd//

A transitional phrase used to introduce a contrasting point.

We could reduce spending now. On the other hand, cutting staff might hurt productivity.

Vocabulary

Concede

verb CEFR B2 //kənˈsiːd//

To admit that something is true or valid, often reluctantly.

I concede that your timeline is tight, but we can allocate more resources.

Vocabulary

Counterargument

noun CEFR B2 //ˈkaʊntərˌɑːrɡjumənt//

An argument that opposes or refutes another argument.

Prepare a strong counterargument supported by data for the meeting.