Questions 1-9

📝 Transcription M: Morning, this is Tom from IT. We've seen a few phishing emails targeting staff this week. W: Really? What should I do if I get one? M: Please change your password and start using the company password manager. Also, we've shortened the password expiration to 60 days. If you get anything suspicious, forward it to security@company.com. W: Okay, I'll update my password today. M: Hi, this is David at the transport desk. We need a taxi for a client tomorrow morning to the airport. W: Pickup at 5:15 a.m. from the Hilton, and he has two large suitcases. M: I can book a VTC with extra trunk space, but the earliest pickup I can get is 5:30 because demand is high at that time. W: If you can't get 5:15, book 5:30, but I don't want another late pickup like last time — I'd prefer a VTC that's reliable, and ask the driver to call when he's five minutes away. M: Good afternoon, Bayview Hotel, this is Mark. How can I help? W: Hi Mark, it's Anna Lee. I have a reservation for next Friday and I need to confirm a late check-in around 11 p.m. M: I have your booking. We can hold the room, add a rollaway bed for an extra $20 per night, and late checkout to 1 p.m. is $30. W: That sounds fine. Is breakfast included with the reservation? ───────────────────────────── Question 1 What does the man ask the woman to do? (A) Change her password and use the company password manager (B) Install a new antivirus program (C) Delete all unfamiliar emails immediately (D) Attend a security seminar next week Question 2 What policy change does the man mention? (A) External drives are no longer allowed (B) All staff must use two-factor authentication starting Monday (C) VPN access will be restricted to certain departments (D) They shortened the password expiration to 60 days Question 3 If she receives a suspicious email, what should she do? (A) Print it and give it to her manager (B) Forward it to security@company.com (C) Delete it and do nothing (D) Reply to ask who sent it Question 4 What will the woman most likely ask the driver to do if a 5:15 pickup isn't available? (A) Call when he is five minutes away (B) Drive to a different hotel instead (C) Cancel the booking immediately (D) Wait at the Hilton for an hour Question 5 What are the speakers mainly discussing? (A) Organizing a business lunch (B) Booking transport for a client to the airport (C) Scheduling a maintenance appointment (D) Arranging a hotel reservation Question 6 What does the woman express about the transport service? (A) She prefers a reliable VTC because of a previous late pickup (B) She thinks it's too costly (C) She has no strong opinion (D) She prefers a driver who knows the city Question 7 What is the relationship between the speakers? (A) IT support and an employee (B) Colleagues at the same company (C) Taxi dispatcher and passenger (D) Hotel receptionist and guest Question 8 Why does the woman call the hotel? (A) To complain about a past stay (B) To book a conference room for next week (C) To confirm a late check-in and ask about services (D) To cancel a future reservation Question 9 How much does the hotel charge for the rollaway bed per night? (A) $50 (B) $10 (C) $20 (D) $30