Questions 1-9

📝 Transcription M: Hi, I need to refill my prescription for atorvastatin, but my insurance says the brand isn't covered this month. W: We can switch you to the generic; it's the same medication and costs $12 for a 30-day supply instead of $45 for the brand. M: That's a big difference. Do you have the generic in stock? I don't want to wait several days. W: We have three bottles left; if you want it today come by before 5 p.m., otherwise I can order more and they'll arrive tomorrow morning. M: Hello, I'd like to reserve the large meeting room at the coworking space for Thursday from 9 to 12 for a client workshop. W: The room is available, but note we have a new rule: outside catering needs approval and there's a $30 projector fee. M: Actually the client moved to Friday. Can we change the booking to Friday morning instead? W: Sure — I’ll update the reservation and I’ll waive the projector fee this time because you're a regular member. M: Hi, I'm having trouble accessing the advanced data course — I keep getting a 'session expired' error and my progress isn't saved. W: Sorry about that. Try clearing your browser cache and logging in again; if that doesn't work I'll reset your account and extend your access by three days. M: I already cleared the cache but the certificates section still shows incomplete modules; I need the certificate by Friday. W: I'll reset your account now and add the three-day extension so you can finish the remaining modules; I’ll also email you a confirmation. ───────────────────────────── Question 1 What is the relationship between the speakers? (A) Insurance agent and client (B) Doctor and patient (C) Pharmacist and customer (D) Friend and friend Question 2 What are the speakers mainly discussing? (A) How to get a refund (B) Refilling a prescription and cost options (C) New insurance coverage rules (D) Side effects of the medication Question 3 How much does the generic 30-day supply cost? (A) Free with insurance (B) $30 (C) $12 (D) $45 Question 4 What change does the man request? (A) He asks for a larger room (B) He asks to add catering (C) He asks to cancel the booking (D) He asks to move the booking to Friday morning Question 5 Why is the man calling? (A) To complain about the projector fee (B) To cancel his membership (C) To ask about membership rates (D) To reserve the large meeting room for a client workshop Question 6 Where is this conversation most likely taking place? (A) At a coworking space reception (B) At a restaurant (C) At a conference speaker's office (D) At a hotel front desk Question 7 What does the support representative offer to do for the user? (A) Reset the account and extend access by three days (B) Send a printed certificate by mail (C) Schedule a live tutoring session (D) Give a refund for the course Question 8 What will the user probably be able to do after the representative's action? (A) Finish the remaining modules with the extra access time (B) Attend a live webinar with the instructor (C) Receive a refund for the course fee (D) Get a printed certificate sent overnight Question 9 What is the user's problem and the proposed solution? (A) Problem: course too difficult; Solution: give a tutor (B) Problem: 'session expired' error; Solution: reset account and extend access (C) Problem: payment failed; Solution: refund the fee (D) Problem: wrong course enrolled; Solution: enroll in a different course