Questions 1-9

📝 Transcription M: Morning, Sarah. The new coffee machine broke again and there's a queue at the counter — I spent ten minutes waiting. W: I know, it’s annoying. Maybe we should get the pastries to take away and skip the line. M: Or we could order a bulk delivery of beans for the office so fewer people go out every morning. W: Let's ask Facilities to set up a monthly delivery and put up a sign directing people to the backup machine. M: Hello, this is Liam from PostCo. I'm calling about your parcel — the tracking shows it’s delayed in customs. W: Oh no, it contains promotional samples needed for tomorrow's event. M: We can request expedited clearance but there will be a fee of $30. W: Please do that; the samples must arrive tonight. M: Good afternoon. I'm at the pharmacy to pick up Mrs. Carter's prescription; the doctor sent it in for amoxicillin, but I'm told it's out of stock. W: Yes, we currently have the brand name out, but a generic is available which costs less. M: Is the generic safe for a child? The patient is six years old. W: It's approved for that age; I can give counseling on dosage and call the doctor if you prefer. ───────────────────────────── Question 1 How long did the man wait in the queue? (A) He didn't wait (B) Ten minutes (C) Five minutes (D) Twenty minutes Question 2 What is the woman's attitude toward the long line? (A) Excited (B) Indifferent (C) Amused (D) Annoyed Question 3 What change do the speakers plan to request from Facilities? (A) A monthly delivery of coffee beans and a sign (B) A new espresso machine immediately (C) A weekly cleaning of the machine (D) Permission to order takeaway every day Question 4 What solution does the man offer to ensure the parcel arrives? (A) Request expedited clearance for a $30 fee (B) Cancel the shipment and refund (C) Ask the sender to resend the items (D) Hold the parcel at the depot Question 5 How much will the expedited clearance cost? (A) $50 (B) $30 (C) There is no fee (D) $10 Question 6 What is the relationship between the speakers? (A) A delivery company employee and a customer (B) Friends making plans (C) Two event organizers (D) Customs officers Question 7 Why did the man come to the pharmacy? (A) To buy over-the-counter medicine (B) To make an appointment (C) To pick up Mrs. Carter's prescription (D) To report a missing prescription Question 8 What is the main topic of this conversation? (A) A child's general health history (B) Opening hours of the pharmacy (C) Payment options for prescriptions (D) Availability of the prescribed medicine and an alternative Question 9 Where does this conversation most likely take place? (A) In a hospital (B) In a doctor's office (C) At a pharmacy (D) At a school