Questions 1-9

📝 Transcription M: Hi, I'd like to collect the two tickets I reserved for Saturday's concert under Andrews. W: I'm sorry, Mr Andrews, there's been a booking error — the system shows those seats sold twice; we can offer either seats in the balcony or a full refund. M: The balcony seats would be fine, but are they together? My son and I want to sit next to each other. W: Yes, we can seat you together in row B of the balcony. If you agree, I'll swap the tickets now and email you the updated receipt. W: Hello, this is Paula from Flat 12. The kitchen light is sparking whenever I turn it on. M: That's dangerous. I can send an electrician this afternoon between 3 and 5, but if that's too soon we can do tomorrow morning at 9. W: Afternoon works, but could you confirm it's only the light fitting and not the whole wiring? I don't want to be without power. M: I'll ask the electrician to check the whole circuit when he arrives between 3 and 5 and he'll call you 30 minutes before coming. M: Hi Karen, I'm calling from franchise support to remind you that our brand training is now mandatory for all new staff starting next month. W: I understand, but with the summer schedule it's hard to free trainers; can you provide online modules instead of in-person sessions? M: We can provide online modules for initial training, but franchisees must still complete an in-person day within the first three months to comply with standards. W: That's fair. I'll sign the staff up for the online course this week and book an in-person session for August. ───────────────────────────── Question 1 What solution does the woman offer for the booking error? (A) Offer balcony seats or a full refund (B) A later performance next month (C) A complimentary drink voucher (D) A backstage meet-and-greet Question 2 What does the man ask about the balcony seats? (A) If the seats are next to each other (B) If they are refundable (C) If they include refreshments (D) If they have extra leg room Question 3 When is the concert taking place? (A) On Friday (B) Next month (C) On Sunday (D) On Saturday Question 4 If the afternoon slot is not suitable, what alternative does the man offer? (A) An evening appointment at 8 p.m. (B) No alternative time available (C) Next week's morning slot (D) Tomorrow morning at 9 Question 5 Why is Paula calling the maintenance service? (A) To request a new appliance delivery (B) To complain about noisy neighbours (C) To report a sparking kitchen light (D) To ask for a water leak repair Question 6 What will the electrician most likely do when he arrives? (A) Turn off power to the whole building (B) Replace the entire light fitting without checking (C) Check the whole circuit and call 30 minutes before arriving (D) Recommend the tenant buy a new appliance Question 7 How does the woman react to the training requirement? (A) She demands financial compensation (B) She accepts it but asks for flexibility with online modules (C) She refuses to train any staff (D) She threatens to leave the franchise Question 8 Where is this conversation most likely taking place? (A) In a franchisee's store (B) On a phone call (C) At a public training centre (D) At the head office in person Question 9 What is the main topic of the conversation? (A) Staff training requirements for the franchise (B) A new product launch (C) Opening a new franchise location (D) Renegotiating supplier contracts